Trails at Short Pump Apartment Homes: Reviews
We think this community is top-notch. But don't just take our word for it. Read what our residents have to say about living here. Their experiences tell the story: living here means living here means living more.
Apparently leaving 1 star reviews of the horrible living conditions and spoiling the chances of potential tenants moving in is the only way you can get a decent response from management! Horrible, sloppy maintenance that takes weeks to get to you, rude, unwelcoming front desk staff and new “property management” changes every 6 months. Many apartments are outdated
The office will NEVER answer your phone calls or emails. The apartments were poorly renovated. All of my cabinet doors are falling off. I've had faulty AC when it was 100 degrees out. Lights keep blowing out. Neighbors are smoking weed and my apartment reeks. THE COPS ARE HERE ONCE A WEEK breaking up fights in the parking lot. My neighbors say they have leaking AC lines, broken sinks, stoves that don't work, bug problems. This place is a disaster.
Kristin at the office is what makes this apartment complex a home, not just a building. From the very beginning, she was willing to work with me on my unusual (and admittedly) desperate circumstances. I wouldn't have a place to rest my head if she hadn't been flexible and understanding. Whenever I dip into the leasing office, I'm always greeted with familiarity and warmth-- no simple task in the age of COVID. She's always prompt, happy to answer, and willing to have your back when it comes to pushing maintenance requests. I just happily renewed my lease. Prices have increased, but not unreasonably. When I was hunting for other apartments regionally, I had agents hike the rent by hundreds of dollars literally within days of conversation. I feel like The Trails could charge more, but have chosen to remain reasonable-- and in his housing crisis that speaks miles to their character. Thank you Kristin!
VERY HELPFUL, FRIENDLY STAFF. LOVE THE PROPERTY
Wow sums up my time here, amazing amazing amazing BRAVO people that work there!
We'd love to show you around.