The Flats Apartments: Reviews
We think this community is top-notch. But don't just take our word for it. Read what our residents have to say about living here. Their experiences tell the story: living here means living here means living more.
It’s alright…. i’ve lived here for a little over a month, all the packages i’ve ordered on amazon have been stolen from the mail room, when I moved in my feet kept turning black and I was wondering why because i bought a mop and scrubbed the floors and they kept turning my feet and my socks black, after some investigating i realized the AC filter needed desperately cleaned and that was why the floor was so dirty, that OR the previous tenant was a smoker because my apartment does smell like cigarettes and i thought this was supposed to be a no smoking complex. My shower is help together by a zip tie (Not exaggerating.) There isn’t really any security, the doors to the buildings have a scanner thing for your key FOB but you don’t actually need the FOB to get into any of the complexes, just the amenities. Anyone could walk into my building and knock on all the doors / try to open them all. My neighbors are quite noisy between the hours of 12am-5am, stomping etc above me. The new modern renovations seem very cheap to me, very much looks pretty on the outside to lure you to rent here but isn’t functional vibes. I have lots of silverfish in my apartment, everywhere and I know that is common for older buildings but it still creeps me out. Another specific incident happened to my apartment specifically but those details I would like to keep private. I decided to use the laundry facility last week, and the dryer wasn’t drying my clothes, I was so confused so I kept running cycle and cycle and cycle and then after 2 hours they still were damp, they also smelled RANCID. I have to go do my laundry at my moms house now. Overall just consider these things before renting here and if you do decide to rent here, make sure to ship your amazon packages to someone’s HOUSE, where they are less likely to be stolen.
My moving-in experience was great! I’ve also had the pleasure of talking to the surrounding neighbors and they have all said this is definitely the place to be if you’re looking for good apartments! I haven’t yet used the community amenities they have but I can’t wait to as I’ve heard great things about them. If you’re looking for a quiet and mindful place this is definitely it!
The apartment manager, Taylor, and one of the maintenance guys, Kregen, are my favorite employees here. The complex is overpriced for what the buildings are made up of and they nickel and dime you for everything, but they never shut off your electricity even if you're behind on payments and it's one of the most welcoming places in Des Moines for pitbulls and big dogs. There aren't a lot of older people or children that live around here, mostly people right out of high school and in their 20's. Nice dog park, swimming pool, gym, grill area near the offices and an indoor lounge in the office building with free Wi-Fi. Taylor was extremely helpful during the pandemic by helping us out with getting rental assistance and setting up payment plans.
The Flats is a great community. The buildings and grounds are well-kept. The updated apartments are very nice and modern. The staff is helpful and seem to really care about making this a good place to live.
I had a wonderful experience at the Flats today. I spoke with a young lady, had the usual questions like available units, rent, and if they were pet friendly. I was very impressed by the way she answered all my questions. She was very knowledgeable and quite funny. It was nice to hear someone who was enthusiastic and took pride in the way she responded to my questions. Very impressed.
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