West End at City Center Apartment Homes: Reviews

We think this community is top-notch. But don't just take our word for it. Read what our residents have to say about living here. Their experiences tell the story: living here means living here means living more.

Google Reviews

THE ONLY GOOD REVIEWS HERE ARE FROM PEOPLE WHO HAVE YET TO MOVE OUT... PLEASE READ BEFORE MOVING HERE. The apartment complex is old and run down yet they charge more than similarly priced options in the area and the alternative options are much nicer than west end at city center. You should pick a different apartment on that fact alone. My roommates and I left our apartment in better condition than we moved in yet they still managed to take our whole security deposit and more for silly reasons like the fridge not being all the way wiped down even thought we did clean it before we left.The picture shows one small mark in the drawer from a condiment or something… ridiculous. Very immoral business practice is going on at this complex upon move out. And as the cherry on top, our roof began leaking about 1-2 months before move out. We called maintenance many times and no one did anything about it. So every-time it rained we had to put out towels and buckets to make sure nothing else was damaged. We have a friend who lived here at the same time and his move out experience was astoundingly even worse than my experience was. One thing he was charged for was new carpets… his carpets perfect upon move you could even see the vacuum marks from the rumba that ran every 3-4 days. The pictures that the west end submitted to justify the carpet charge did not even show that anything was wrong with the carpet and they refused to remove the charge or elaborate on why they needed to replace the carpet. I would highly recommend living anywhere that is not the west end city center. Many residents I have talked to enjoy their time at the apartment then they get screwed over when they move out. Be cautious because all of the good reviews are from people who have yet to move out.

- Chill Bill

05/26/2022

We have been here for about a month and love it! Sydney has been amazing to work with from the start, and is always quick to answer questions. The other leasing staff and maintenance have been great as well. You can tell they really care about the community and keeping tenants happy. While there were a few things that needed attention when we moved in, they were willing to fix everything and make it right. Overall, the location is AMAZING and the units are nice. We don’t hear our neighbors too much and the neighborhood is nice and quiet. Lush landscaping and plenty of places to walk our pups. Lots of food/coffee/shopping within a 5 minute walk and great trails nearby. We are so happy we moved here.

- Katie Thompson

05/20/2022

Great location. A little more than what I wanted to spend, but nice community. However, I just moved in and there were several issues that needed to be fixed and addressed. Management seems to be responsive so far and the maintenance team seems nice. I'll consider updating my rating in a year based on my overall experience.

- Robert Francis

05/02/2022

EDIT: after my concern with the lack of sanitation, the agents at West End were quick to apologize and rectify the situation. They were responsive, kind, and hard working. Thank you for listening to your residents as most leasing offices around the country don’t. I rescind my below original post. Thank you!! my The first year was great! Great pricing, awesome service, quality apartment. Then the rent renewal came… a whopping 20% increase from our current price to “match market pricing”. About $200 more than what we are currently playing. We tried to discuss with management to see if we could receive a lower renewal price due to our tenant status as being good, quiet, and on time. They said “legally we cannot negotiate prices”. Due to the pandemic, we did not want to move so we reluctantly signed the renewal but negotiated with management to receive a new dishwasher… still haven’t received that dishwasher. Starting from late 2021 into 2022, we noticed that all sanitation/toilet paper/paper towels are gone from the gym. The mandatory trash valet service won’t come by every night Sunday-Thursday. Can’t help but be sad that this place might be on the downswing

- Irene Hendricks

02/09/2022

I couldn't be happier with West End at City Center. What a Great Location! Everything is high quality and well maintained. I recently moved here in November 2022 and have zero complaints. From the outset Ms. Sydney Brashears (Leasing Consultant) went beyond my expectations. She made my whole experience painless! I often think about how spoiled I was during the whole move process! Highly recommend these units!

- Mile Hi

01/26/2022