Walnut Lake Apartments: Reviews

We think this community is top-notch. But don't just take our word for it. Read what our residents have to say about living here. Their experiences tell the story: living here means living here means living more.

Google Reviews

Rented a 3 bedroom apartment here. The entire place smells musty, since we were only there for a 5 month lease I guess they don’t give you new carpet when moving in. The doorframes and baseboards throughout were chewed from an animal. The appliances are so outdated it would take 15 Minutes to boil water. Kids played dodgeball in the hallways daily(you know 8pm or so) brought this up to management with no resolution. The building lock code never worked in our 5 Months there and still doesn’t work today- we were told lightning took it out before we moved in there in November. Left the apartment cleaner than we got it and we’re given $200 of our $400 deposit back - Alex (property manager with zero customer service skills) stating water and sewer for two months and other taxes- seems to be a common trend in others reviews. When my husband questioned the deposit refund and Alex responded with all these extra fees he then stopped responding to our emails. Obviously the company cares more about keeping $200 of our deposit for no good reason than an honest negative review on all platforms. You’re forced to pay for valet trash $25 and they would come when they please- some days they wouldn’t come yet it’s a mandatory charge. I can walk and throw my own trash out. They charge whatever they want for water. Trash throughout the entire property, piles of trash in front of the dumpsters always. No one picks up after their dogs. They find a need to come into your apartment once a month. Charged for broken vertical blinds upon move out that were TAPED at the top upon move in. Snow removal never happened until after most people leave for work. Less than satisfactory management(seems like a common point on past reviews) the value for this place is a joke. Overall very outdated, needs a refresh of the place along with staff. If you want to pay online with a card there’s a fee. No elevators, so if you have an injury during you lease and live upstairs you’re screwed. Would rate less than 1 star if possible.

- Rachel Sledge

05/04/2022

The apartment looks very nice and has a few great amenities, but the required fees that stack on the (seemingly reasonably priced) rent make it inaccessible and unstable to live in. Piper did an amazing job at answering every question honestly and showing the benefits and potential drawbacks of Walnut Lake, but the drawbacks seem to outweigh the benefits (at no fault to Piper). The "smoke-free campus" has a lot of exceptions, including balconies and patios within 25ft of other residents' doors. They have limits on what dog breeds you can have, but don't require them to be neutered or spayed. While there is a nice trash valet service, they don't have any options for recycling. Their main benefits are nice, clean, and recently renovated apartments and clubhouses, but the fees required to maintain those benefits are far too expensive. Not to mention the income requirement that can be very difficult to maintain. I don't recommend living here unless you have few other options.

- Natalie Larimer

04/02/2022

Lived here for 3 1/2 years and just found out cameras still don’t work. I asked for them to check to see if my pet ran out and they said the cameras are just for sure. Valet trash is $25 a month even if you don’t want to use it, I used it two times and if you leave it to long you get charged more. Your rent may seem cheap when signing up but the add about $200 in random fees each month. I spent all day cleaning my place/scrubbing and only got $60 back for my deposit. I was charged a “move out fee” even though I gave them a month and a half notice. They even charged for sewer and water twice taking it out of my deposit. Lock code never worked on my building in the 3 years I’ve lived there. Just check your rent each month and you’ll see all of the extra small fees added on. You’ll have 3 or 4 charges of “excise tax” of $2-$3 bucks, I liked the place but its to expensive for what you get. To many hidden fee’s, currently my new place is just rent and no hidden fee’s.

- Chance Cretsinger

03/12/2022

Management is always super friendly and reasonable. They respond quickly to emails and always wave when I pass them on the property. Neighbors are… mostly quiet or at least not terrible, mostly everyone is friendly or at least keeps to themselves.

- Ben Strange

01/12/2022

We've only been here for 3 days but so far it's pretty amazing! We had to put in for maintenance already but that was out of anybody control. Bryant (maintenance) was very polite and respectful, answered all of our questions and timely! Jenni, Kristin (sorry girls if I didn't spell your names wrong) and Alex are super polite, knowledgeable, respectful and very welcoming! My only complaint at this time is the walls are paper thin and we hear everybody walking the halls! Would definitely recommend this place!

- Melissa Uren

01/11/2022